FAQ

  • What is Plancher Deluxe and how long have you been in business?
  • What types of flooring services does Plancher Deluxe offer?
  • Which areas do you serve in and around Montreal?
  • How does Plancher Deluxe ensure the quality of its services?
  • Can Plancher Deluxe provide custom flooring solutions?
  • What is the process for getting a quote or starting a flooring project with Plancher Deluxe?
  • How does Plancher Deluxe handle customer service and post-installation support?
  • What is sanding service and why is it important for flooring?
  • How often should wooden floors and stairs be sanded?
  • Can Plancher Deluxe sand all types of wooden floors and stairs?
  • What is the process of sanding a floor or staircase with Plancher Deluxe?
  • How long does the sanding process take?
  • Is the sanding process dusty and how does Plancher Deluxe manage it?
  • What should be done after sanding is completed?
  • Does Plancher Deluxe offer any maintenance tips for sanded floors and stairs?
  • What types of flooring installation services does Plancher Deluxe offer?
  • How does the installation process work at Plancher Deluxe?
  • How long does a typical flooring installation take?
  • Can Plancher Deluxe install flooring over existing floors?
  • Does Plancher Deluxe provide custom flooring solutions?
  • What is involved in the installation of heated flooring?
  • How does Plancher Deluxe ensure the quality of its installation services?
  • What maintenance is required after the installation of new flooring?
  • What types of floor repairs does Plancher Deluxe specialize in?
  • How does Plancher Deluxe assess the extent of floor damage?
  • Can Plancher Deluxe match the existing floor during repairs?
  • What is involved in repairing water-damaged floors?
  • How long does a typical floor repair take?
  • Does Plancher Deluxe offer repair services for historic floors?
  • What should I do to prepare for a floor repair service?
  • How does Plancher Deluxe ensure the quality of its repair services?
  • What is floor varnishing and why is it important?
  • What types of varnish does Plancher Deluxe use?
  • How long does the varnishing process take?
  • Can Plancher Deluxe varnish antique wooden floors?
  • How should I prepare my space for varnishing?
  • Is the varnishing process odorous and how is it managed?
  • How does Plancher Deluxe ensure the quality of its varnishing services?
  • What maintenance is required after varnishing?
  • What is floor staining and how does it differ from varnishing?
  • What types of stains does Plancher Deluxe use?
  • How long does the staining process take?
  • Can Plancher Deluxe stain antique wooden floors?
  • How should I prepare my space for staining?
  • Is the staining process odorous and how is it managed?
  • How does Plancher Deluxe ensure the quality of its staining services?
  • What maintenance is required after staining?

General Questions

What is Plancher Deluxe and how long have you been in business?

Plancher Deluxe is a family-owned flooring company that has been serving the Montreal area since 2002. We specialize in a wide range of flooring services, catering to both residential and commercial clients. Our commitment to quality and customer satisfaction has been the cornerstone of our business for over two decades.

What types of flooring services does Plancher Deluxe offer?

We offer a comprehensive range of flooring services, including installation, repair, and maintenance of various flooring types such as hardwood, laminate, vinyl, and tile. Our team is equipped with the expertise to handle projects of any size, ensuring a perfect finish every time.

Which areas do you serve in and around Montreal?

Plancher Deluxe proudly serves a wide area including Montreal, Laval, Longueuil, and the North and South Shores. Our team is dedicated to providing timely and efficient service across these regions, ensuring that quality flooring is accessible to a broad customer base.

How does Plancher Deluxe ensure the quality of its services?

Quality is our top priority. We use only the best materials and employ skilled professionals who are well-versed in the latest flooring techniques. Each project undergoes a rigorous quality check to ensure it meets our high standards and exceeds client expectations.

Can Plancher Deluxe provide custom flooring solutions?

Absolutely! We specialize in creating custom flooring solutions tailored to the unique needs and preferences of our clients. Whether it's a specific material, design, or pattern, our team works closely with clients to bring their vision to life.

What is the process for getting a quote or starting a flooring project with Plancher Deluxe?

Starting a project with us is simple. Contact us to schedule a consultation, during which we'll discuss your needs and assess the project area. We'll then provide a detailed quote and timeline. Once agreed upon, our team will commence work, ensuring minimal disruption and timely completion.

How does Plancher Deluxe handle customer service and post-installation support?

Our commitment to our clients extends beyond installation. We offer comprehensive post-installation support, including maintenance tips and prompt resolution of any issues. Our customer service team is always available to assist with any queries or concerns, ensuring your complete satisfaction.

Sanding Service

What is sanding service and why is it important for flooring?

Sanding service is a process of smoothing the surface of wooden floors, stairs, railings, terraces, and commercial flooring to restore their appearance and prepare them for finishing. It's essential for removing old finishes, scratches, and uneven areas, ensuring a smooth and even surface. This process not only enhances the aesthetic appeal but also prolongs the life of the wood.

How often should wooden floors and stairs be sanded?

The frequency of sanding depends on the usage and wear. Typically, wooden floors and stairs in residential areas should be sanded every 10-15 years. However, for commercial spaces with higher foot traffic, more frequent sanding may be required to maintain the quality and appearance.

Can Plancher Deluxe sand all types of wooden floors and stairs?

Yes, our team at Plancher Deluxe is equipped to sand various types of wooden floors and stairs, including hardwood, softwood, and engineered wood. We assess each project individually to determine the best sanding technique and equipment to use, ensuring optimal results for every surface.

What is the process of sanding a floor or staircase with Plancher Deluxe?

Our sanding process involves several steps: first, we prepare the area by removing furniture and ensuring a clean surface. We then use professional sanding machines to evenly sand the wood, followed by fine sanding for a smooth finish. Finally, we clean up the dust and debris, leaving the area ready for the next stage of finishing.

How long does the sanding process take?

The duration of the sanding process varies depending on the size and condition of the area. A standard room may take a day, while larger or more complex projects could take several days. We strive to work efficiently while ensuring the highest quality of work.

Is the sanding process dusty and how does Plancher Deluxe manage it?

Sanding can produce dust, but we use advanced sanding machines with dust extraction systems to minimize it. Additionally, we take precautions to contain the dust within the work area and conduct thorough clean-up after the sanding is complete, ensuring a clean and safe environment.

What should be done after sanding is completed?

After sanding, the wood is ready for finishing. This can include staining, sealing, or applying varnishes or lacquers. We provide expert advice on the best finishing options based on the type of wood and the desired aesthetic. Proper finishing not only enhances the look but also protects the wood.

Does Plancher Deluxe offer any maintenance tips for sanded floors and stairs?

Yes, we provide maintenance tips to prolong the life of your sanded floors and stairs. Regular cleaning with appropriate products, avoiding excessive moisture, and using protective pads under furniture are some of the key recommendations. Periodic professional check-ups can also help maintain the quality and longevity of the wood.

Installation Service

What types of flooring installation services does Plancher Deluxe offer?

Plancher Deluxe offers a wide range of flooring installation services including hardwood floors, floating floors, engineered flooring, molding and finishing, heated flooring, custom installations, terrace installation, staircase installation, and parquet. Our team is skilled in handling diverse flooring materials and styles, ensuring a high-quality finish for every project.

How does the installation process work at Plancher Deluxe?

Our installation process begins with a consultation to understand your needs and preferences. We then measure the area and provide a detailed plan and quote. Once approved, our skilled installers will prepare the site, perform the installation with precision, and ensure a thorough cleanup, leaving you with a beautifully finished space.

How long does a typical flooring installation take?

The duration of a flooring installation varies depending on the size and complexity of the project. A standard room can typically be completed in 1-2 days, while larger or more intricate installations may take longer. We always aim to minimize disruption and complete the work efficiently without compromising on quality.

Can Plancher Deluxe install flooring over existing floors?

Yes, in many cases, we can install new flooring over existing floors, depending on the condition and type of the existing floor. Our experts will assess the situation and advise on the best approach, ensuring the integrity and longevity of your new flooring.

Does Plancher Deluxe provide custom flooring solutions?

Absolutely! We specialize in custom flooring solutions tailored to your specific needs and design preferences. Whether it's unique patterns, materials, or intricate designs, our team works closely with you to bring your vision to life.

What is involved in the installation of heated flooring?

Heated flooring installation involves laying heating elements beneath the floor surface, followed by the installation of the flooring material. Our team ensures that the heating system is installed safely and efficiently, providing you with a comfortable and evenly heated space.

How does Plancher Deluxe ensure the quality of its installation services?

Quality is our top priority. We use high-quality materials and employ experienced professionals who follow strict installation guidelines. Regular quality checks are conducted throughout the process to ensure that every aspect of the installation meets our high standards.

What maintenance is required after the installation of new flooring?

Post-installation, we provide guidance on how to maintain your new flooring to ensure its longevity and appearance. This includes cleaning tips, advice on protecting the floor from damage, and recommendations for periodic maintenance checks.

Repair Service

What types of floor repairs does Plancher Deluxe specialize in?

Plancher Deluxe specializes in a wide range of floor repair services, including hardwood floors, floating floors, engineered floors, parquetry, staircases, heated floors, water damage restoration, historical floor restoration, terrace repair, and molding repair. Our experienced team is equipped to handle various types of damages and wear, ensuring your floors are restored to their original beauty and functionality.

How does Plancher Deluxe assess the extent of floor damage?

Our process begins with a thorough assessment of the damaged area. We carefully examine the extent of wear or damage to determine the best repair approach. This assessment helps us provide an accurate estimate and plan for the repair work, ensuring effective and lasting solutions.

Can Plancher Deluxe match the existing floor during repairs?

Yes, we strive to match the repair area as closely as possible to your existing floor. This includes finding matching materials, stains, and finishes. Our goal is to make the repaired area blend seamlessly with the rest of your floor, maintaining its overall aesthetic appeal.

What is involved in repairing water-damaged floors?

Repairing water-damaged floors involves removing the damaged sections, ensuring the subfloor is dry and undamaged, and then replacing the affected area with new material. We also take preventive measures to avoid future water damage, ensuring the longevity of your floor.

How long does a typical floor repair take?

The duration of a floor repair depends on the extent of the damage and the type of flooring. Minor repairs can often be completed within a day, while more extensive repairs or replacements may take longer. We always aim to complete repairs efficiently while ensuring the highest quality of work.

Does Plancher Deluxe offer repair services for historic floors?

Yes, we specialize in the restoration and repair of historic floors. Our team is skilled in techniques that preserve the integrity and character of historic flooring, using materials and methods that are appropriate for the floor's age and style.

What should I do to prepare for a floor repair service?

To prepare for a floor repair, we recommend clearing the area of furniture and personal items. If necessary, we can assist with this process. Ensuring the area is accessible and free of obstructions allows us to work more efficiently and safely.

How does Plancher Deluxe ensure the quality of its repair services?

Quality is paramount in our repair services. We use high-quality materials and employ skilled professionals who are adept at floor repair techniques. Regular quality checks are conducted throughout the repair process to ensure that the work meets our high standards and your expectations.

Varnishing Service

What is floor varnishing and why is it important?

Floor varnishing is the process of applying a protective and aesthetic coating to wooden floors, stairs, terraces, and antique floors. It's crucial for protecting the wood from wear, tear, and environmental factors, while also enhancing its natural beauty. Varnishing not only extends the life of your floors but also adds a lustrous finish that elevates the overall look of the space.

What types of varnish does Plancher Deluxe use?

Plancher Deluxe uses a variety of high-quality varnishes, including water-based, oil-based, and polyurethane varnishes. Each type has its own advantages, and we select the most suitable one based on the wood type, usage, and client preferences. Our varnishes are durable, eco-friendly, and provide a superior finish.

How long does the varnishing process take?

The duration of the varnishing process depends on the size of the area and the type of varnish used. Typically, it involves applying multiple coats, with each coat needing time to dry. A standard room may take 2-3 days to complete, including drying time. We always aim to work efficiently while ensuring the best results.

Can Plancher Deluxe varnish antique wooden floors?

Yes, we specialize in varnishing antique wooden floors. Our team is skilled in using techniques and products that are suitable for preserving the integrity and enhancing the character of antique wood, ensuring a finish that respects the floor's historical value.

How should I prepare my space for varnishing?

To prepare for varnishing, clear the area of furniture and personal items. Ensure the space is clean and dust-free. We also recommend planning for minimal foot traffic in the area during the varnishing process and drying time to achieve the best results.

Is the varnishing process odorous and how is it managed?

Varnishing can emit odors, especially with certain types of varnish. We use low-VOC and odorless varnishes where possible and ensure proper ventilation during the application and drying process. This minimizes odors and ensures a safe environment for both our team and your household.

How does Plancher Deluxe ensure the quality of its varnishing services?

Quality assurance is key in our varnishing services. We use premium varnishes and state-of-the-art application techniques. Our experienced professionals meticulously apply each coat, ensuring a smooth, even finish. Regular quality checks are conducted to ensure the varnish is applied perfectly.

What maintenance is required after varnishing?

Post-varnishing, the floor requires minimal maintenance. Avoid washing the floor for a few days to allow the varnish to cure fully. Regular cleaning with a dry or slightly damp mop is recommended. Avoid using harsh chemicals or abrasive cleaning tools to maintain the varnish's integrity and shine.

Staining Service

What is floor staining and how does it differ from varnishing?

Floor staining involves applying a colored stain to wood floors, stairs, terraces, and antique floors to enhance or alter their natural color before sealing them with a varnish. Unlike varnishing, which primarily protects and gives a glossy finish, staining is used to change the color and enhance the grain of the wood, giving it a new and refreshed look.

What types of stains does Plancher Deluxe use?

Plancher Deluxe uses a variety of high-quality stains suitable for different types of wood. We offer water-based, oil-based, and gel stains, each providing unique finishes and benefits. Our team helps you choose the best type of stain based on your wood type, desired color, and finish preferences.

How long does the staining process take?

The staining process duration varies depending on the project size and the type of stain used. It typically involves applying the stain and allowing it to penetrate the wood, followed by wiping off the excess and allowing it to dry. The entire process, including drying time, can take a few days.

Can Plancher Deluxe stain antique wooden floors?

Yes, we specialize in staining antique wooden floors. Our team is skilled in selecting and applying stains that complement the age and character of antique wood, enhancing its natural beauty while preserving its historical value.

How should I prepare my space for staining?

To prepare for staining, clear the area of furniture and personal items. Ensure the space is clean and dust-free. We also recommend planning for minimal foot traffic in the area during the staining process and drying time to achieve the best results.

Is the staining process odorous and how is it managed?

Staining can emit odors, especially with oil-based stains. We use low-VOC and less odorous stains where possible and ensure proper ventilation during the application and drying process. This minimizes odors and ensures a safe environment for both our team and your household.

How does Plancher Deluxe ensure the quality of its staining services?

Quality assurance is key in our staining services. We use premium stains and state-of-the-art application techniques. Our experienced professionals meticulously apply each coat, ensuring a smooth, even finish. Regular quality checks are conducted to ensure the stain is applied perfectly.

What maintenance is required after staining?

Post-staining, the floor requires minimal maintenance. Avoid washing the floor for a few days to allow the stain to cure fully. Regular cleaning with a dry or slightly damp mop is recommended. Avoid using harsh chemicals or abrasive cleaning tools to maintain the stain's integrity and appearance.